Privacy Policy for Native Experience

Effective Date: January 1, 2025

This Privacy Policy (“Policy”) describes how Native Experience (“we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit our website, use our services, or interact with our advertisements. We are committed to protecting your privacy and ensuring transparency in our data practices.


1. Definitions

  • Personal Data: Any information that relates to an identified or identifiable natural person.

  • Non-Personal Data: Information that cannot be used to identify an individual, such as aggregated data, browser type, and anonymous usage data.

  • Controller: The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, Native Experience is the Controller of your data.


2. Information We Collect

We collect data to provide and improve our tour and travel services. The types of data we collect include:

Data You Provide to Us:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Booking and Payment Information: Details required to process your tour bookings, including travel dates, group size, and special requests. Payments are accepted only via bank transfer in Sri Lankan Rupees (LKR).

    • We will never ask for your online banking passwords, login credentials, or full card details.

  • Communications: Information you provide when you contact us via email, phone, WhatsApp, or our website forms.

Data We Collect Automatically:

  • Usage and Technical Data: Information about how you interact with our website, such as your IP address, browser type, device information, operating system, pages visited, and time spent on the site.

  • Cookie Data: We use cookies and similar tracking technologies to track activity on our website and hold certain information. These technologies are used for site functionality, analytics, and advertising (see Section 6).


3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Data on the following legal bases:

  • Performance of a Contract: To fulfill our obligations under a booking or service agreement with you.

  • Legitimate Interests: To improve our services, provide customer support, and for security and limited marketing purposes, where our interests do not override your fundamental rights.

  • Consent: When you explicitly consent to the processing of your data for specific purposes, such as receiving marketing communications.

  • Legal Obligations: To comply with applicable laws and regulations.


4. How We Use Your Information

We use your data for the following purposes:

  • To Provide Services: To process your tour bookings, manage itineraries, and communicate with you about your trip.

  • To Improve Our Website: To analyze usage and user behavior to enhance functionality, content, and overall user experience.

  • For Marketing and Advertising: If you have consented, we may use your contact information to send you newsletters, promotions, and updates about our tours and services. We may also use advertising platforms (such as Google Ads) to display relevant offers. These services may use cookies or similar technologies to personalize ads, subject to your consent and browser settings.


5. Disclosure of Your Personal Data

We may share your Personal Data with the following categories of third parties:

  • Third-Party Service Providers: Local guides, transport operators, and other providers who assist in delivering your booking. We share only what is necessary to provide the service.

  • Marketing & Technology Platforms: Providers that help us run advertising campaigns (e.g., Google Ads) and analyze data.

  • Legal Authorities: If required to do so by law, court order, or to protect our rights, property, or safety.


6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enable essential website functions.

  • Analyze site traffic and performance.

  • Personalize content and advertisements.

  • Where applicable, use remarketing tools (such as Google Ads) to show relevant offers, if you have provided consent.

You can manage your cookie preferences through your browser settings. You may also opt out of personalized advertising by visiting the Google Ads Settings page.


7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Have inaccurate or incomplete data corrected.

  • Right to Erasure (Right to be Forgotten): Request deletion of your data in certain cases.

  • Right to Restrict Processing: Ask us to limit how we use your data.

  • Right to Data Portability: Request transfer of your data to another organization or directly to you.

  • Right to Object: Object to our processing of your data (e.g., for marketing).

  • Right to Withdraw Consent: Withdraw consent at any time, where consent is the legal basis for processing.

To exercise these rights, please contact us at info@native-experience.com


8. Children’s Privacy

Our services are not intended for children under the age of 16 (or the minimum age of consent as defined by your local law). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.


9. Data Security

We implement reasonable technical and organizational measures to protect your data. However, please note that no method of transmission over the Internet is 100% secure.

  • We will never request your banking passwords, login credentials, or sensitive financial information.

  • Payments are made only through verified bank transfers in LKR, as outlined in our Terms & Conditions.


10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated Policy on this page with a revised “Effective Date.” We encourage you to review this Policy periodically.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@native-experience.com
Address: Colombo, Sri Lanka
Call: +94 77 703 6296
WhatsApp: +94 75 992 9277

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